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Guidelines for Bug Submission

Please read the following guidelines with patience. They are designed so that the bugs can be more easily tracked and fixed.

In any case try to make the bug reproduceable. E.g. you make a connection between two modules and get an Internal Error message. In this case the file error.log has been saved in your SynC Modular program directory.Copy this file to another location so that it is not overwritten by another error message in case you fail to reproduce the bug and stumble on another one instead.

Run the program again, restore from your last save and try to repeat all your actions but the last one (which has caused the error). Now save to another file. Repeat your last action.

If the error message does not appear again then the bug is not so easy to catch. If the error message is there then do the following. Run the program once more, restore from your one-step-to-error save and try to repeat the last action. If the error message is still there, excellent! You have caught the bug.

Now you can send a bug report, specifying your product version (found under Help->About... from the menu bar), describing your last action required to reproduce the bug and enclosing your one-step-to-error save (zipped if possible) and error.log file. Please start the mail message subject line with 'BUG:'. The bug reports should be sent to syncmodular@mtu-net.ru

If you cannot reproduce the bug you may still send in a report stating something like that: 'I was doing the following things ... and when I did ... the following thing happened ...'. If there was an Internal Error message please include the error.log file. Also specify your product version.

If your bug report is unanwered that does not imply that it is ignored. Even if the bug is not fixed immediately the report is conserved to be addressed later.

EXAMPLE

From: John Smith

To: syncmodular@mtu-net.ru

Subject: BUG: Internal Error

Attachments: err.zip

Version 1.0b

Load the ensemble, goto inside of the Synth macro, goto inside the Filter macro. When I try to connect the output of the Mult module (which multiplies ADSR's L output and Sensitivity knob's V output) to the Add module (which adds the Cutoff to the result) I constantly get Internal Error 1CFA9-2C308 message.